Support
We're a small team and read every message. Email [support@your-domain.com] and we'll reply within two working days.
Common questions
How do I cancel my subscription?
Bought in the iPhone app: open Settings on your iPhone → tap your name → Subscriptions → Lumen → Cancel Subscription. Bought on our website: use the "Manage subscription" link in your account or in any email from us. You keep Premium until the end of the period you paid for.
How do I get a refund?
App Store purchases are refunded by Apple: go to reportaproblem.apple.com. For web purchases, email us within 14 days of the charge and we'll sort it out.
I paid but Premium isn't showing
Make sure you're signed in with the same email you used to pay. In the iPhone app, tap Settings → Restore purchases. Still stuck? Email us and include the email address you paid with.
I'm not receiving the sign-in email
Check your spam folder, wait a minute and try again, and make sure the address is spelled correctly. Codes work for 15 minutes.
Can I turn off the AI?
Yes. Settings → AI companion → off. You keep the Bible, the prayer library, verse of the day and your journal.
How do I delete my account?
See Delete your account.